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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Discover the captivating blend of tradition and innovation in our Cardamom Ilam Black Tea. Sourced from Nepal's stunning Ilam region, this extraordinary tea showcases the mastery of craftsmanship and the allure of cardamom. Handpicked from pristine gardens, our black tea leaves offer unparalleled richness and depth, delivering a symphony of robust flavors that bring warmth and comfort with every sip. The infusion of aromatic cardamom, known as the "Queen of Spices," sets our tea apart, creating a harmonious balance that invigorates and soothes. Experience the mesmerizing aroma, velvety smooth texture, and unparalleled taste. Perfect for a gentle wake-up call or a relaxing afternoon break. Packaged beautifully for freshness, it's an ideal gift for tea enthusiasts or a well-deserved treat. Let this remarkable tea transport you to a world of refined elegance and indulgence, where Ilam's magic and cardamom's allure unite in every sip.
“Unleash the Exquisite Fusion of Spices and Serenity.”
Tea : 24° Cardamom Ilam Black Tea
Type : Black Tea Blend
Standard : Silver
Sourcing Region : Ilam
Suggested infusions : 2 steeps
Infusion Time : 4 minutes
STEPS
Get 10 oz filtered water and bring it to boil.
Add about 1 teaspoon of tea leaves into a clear glass or in your Steeping cup.
Pour the boiling hot water into your clear glass or steeping cup containing tea leaves.
Let it steep for 3-5 minutes.
Repeat for a second infusion, adding 1 min extra steeping time.
STEPS
Get 6 oz filtered water and bring it to boil.
Add about 1.5 teaspoon of tea leaves into the boiling water and let it boil for 2- 3 mins
Add 4 oz of milk on to the boiling water
Bring the mixture to boil, be watchful, as it could spill.
Take it off the stove, let it sit for a minute or two and bring it to boil again.
Take it off the stove, let it sit for a minute or two.
Strain, add your favorite Honey/ sugar/ sweetener and enjoy
Tired Of Bitter Taste? Try Our Stainless Tea Infuser.
We stand behind the quality of our teas and strive to ensure your complete satisfaction. If you're not fully satisfied with your purchase, most unopened and unused items can be returned within 30 days of delivery for a full refund.
If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs. For all other returns, customers are responsible for the return shipping fees.
Refunds will be issued to your original payment method once the returned item is received and inspected. Please allow up to 7–14 business days for the refund to reflect, depending on your payment provider or bank processing time.
To initiate a return, simply email us at support@nepalteaexchange.com.np with your order number and reason for return. Our team will guide you through the process and notify you via email once your return has been received and processed.
We ship directly from Nepal to customers across the globe. Domestic orders within Nepal are typically delivered within 3–7 business days. International delivery timelines vary by country and shipping method, but most orders arrive within 7–21 business days.
Shipping charges are calculated at checkout based on your location and the weight of your order. For larger or wholesale orders, we offer custom shipping solutions—please contact us at nepalteaexchange@gmail.com directly for assistance.
Please be aware that international orders may be subject to import duties and customs fees. These charges are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for details.
For all orders, a tracking number will be provided once your package has been dispatched. If you have questions about your shipping status or delivery estimate, feel free to contact our support team.
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